Business Management

The Major Incident Management Survival Guide for Service Desk Managers

Provided by xMatters

Category Business Management

Type Infographic

Length 6

Publish Date May 04 2016

Date posted May 04 2016

Overview

Amidst the chaos of a major incident, established major incident processes are supposed to help pull in people and resources as you discover new issues on the path toward resolution. But Major incidents occur with frightening regularity, and can send all your carefully choreographed processes into chaos. Even for the seasoned service desk manager, these conditions can be overwhelming. This infographic from (x)Matters highlights the five essential steps  of Service Desk Communication during an Incident

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