Business Management

Real-Time Analytics for the Service Desk

Provided by HP Software

Category Business Management

Type White Paper

Publish Date March 03 2016

Overview

Real-time analytics is a technology that enables service desk professionals to understand their performance quickly and easily. The capability allows for instant access to comprehensive data so professionals are aware of what is happening around them, enabling them to initiate actions that would otherwise have taken a considerable amount of time. This SDI paper explores how Service Desks have adopted real-time analytics technology, how service and support organisations are working with it, and what the real benefits are.

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