Business Management

Workday and MGM Resorts International: Engaging Employees in World-Class Customer Service

Provided by Workday

Category Business Management

Type Case Study

Publish Date May 22 2014

Overview

Counting the likes of the Bellagio, Luxor, and Mandalay Bay hotels amongst its properties, MGM Resorts’ commitment to the highest quality guest experience is legendary in the industry. Realizing that engaged and motivated employees are the key to providing that customer experience, MGM wanted a new human capital management system. This case study looks at how MGM Resorts migrated from an industry standard HCM system to Workday, and the benefits it saw.

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