Business Management

Cloud-Based Contact Center Infrastructure Market Report Report

Provided by Serenova

Category Business Management

Type White Paper

Publish Date April 26 2017

Overview

As the benefits of the cloud become increasingly apparent, business leaders are struggling to find reasons to keep their contact center solutions in-house. However, despite the increased reliability, flexibility and security offered by the cloud, financial services organizations are still slow to embrace cloud-based contact center infrastructure adoption. This paper looks at how the cloud-based market has changed throughout 2016 and details the impact and capabilities the cloud can offer those looking to improve their contact center infrastructure.

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