Contact Center Management

Cloud-Based Contact Center Infrastructure Market Report Reprint

Provided by Serenova

Category Contact Center Management

Type White Paper

Length 14

Publish Date April 26 2017

Date posted May 05 2017

Overview

As the benefits of the cloud become increasingly apparent, business leaders are struggling to find reasons to keep their contact center solutions in-house. However, despite the increased reliability, flexibility and security offered by the cloud, financial services organizations are still slow to embrace cloud-based contact center infrastructure adoption. This paper looks at how the cloud-based market has changed throughout 2016 and details the impact and capabilities the cloud can offer those looking to improve their contact center infrastructure.

Recommended for You

phil-muncaster

How a Washington crackdown on Huawei could backfire for everyone

Phil Muncaster reports on China and beyond

dan2

5G is over-hyped and expectations need reining in

Dan Swinhoe casts a critical eye on the future

keri-allan

What can we learn from tech initiatives in the Middle East?

Keri Allan looks at the latest trends and technologies

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?