Business Management

Why You Shouldn't Be Afraid of Replacing Your Legacy ITSM Suite

Provided by ServiceNow

Category Business Management

Type White Paper

Length 7

Publish Date May 08 2017

Date posted May 08 2017


Many IT organizations continue to struggle with outdated IT Service Management (ITSM) suites. These legacy systems are incredibly rigid and difficult to configure—they need an army of programmers and administrators, and they still can’t keep up with business demands. Often, they are an unwieldy collection of poorly integrated products rather than an efficient unified solution. Business users abandon them because the user experience is so embarrassingly poor. And, the costs are astronomical—upgrades are overwhelmingly painful, on-premises maintenance costs are sky high, and there’s a never-ending stream of expensive customizations and integrations.

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