Business Management

Omnichannel is Not Optional

Provided by Genesys Telecommunications Laboratories

Category Business Management

Type Infographic

Length 1

Publish Date July 24 2017

Date posted July 24 2017


As technology has transformed, so has the way customers interact with organisations. Consumers now expect to be able to connect with retailers across a wide variety of channels via a number of devices at any time of day. This infographic looks at the importance of developing a customer-centric omnichannel program to ensure your organisation continues to improve customer experience in the future.

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