Business Management

Are You Enabling Extraordinary Customer Journeys?

Provided by Avaya

Category Business Management

Type Analyst Report

Publish Date May 23 2017

Overview

If your organisation is not going above and beyond to meet the demands of your customers, you face the very real risk of losing prospective and current clients. If you think there’s more you could be doing, rethinking your contact centre is the best place to start. This Frost and Sullivan report highlights the value an omnichannel contact centre can bring to your Customer Relationship Management strategy; offering recommendations to drive customer loyalty and satisfaction and increase revenue. 

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Poll

Is your organization fully GDPR compliant?