Business Management

Where Next for Customer Experience Management?

Provided by Avaya

Category Business Management

Type White Paper

Publish Date August 11 2017

Overview

When interacting and engaging with organisations, customer expectations are currently at an all-time high. Customer Experience Management can be confusing for those with little experience but get it right and the rewards speak for themselves. Get it wrong however, and your business could greatly suffer. This eBook discusses where Customer Experience Management is going next and outlines the emerging technologies driving its future.

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