Business Management

Fast Track Your Contact Centre Quality Assurance Program with the Cloud

Provided by NICE Ltd

Category Business Management

Type E-Book

Publish Date July 14 2017

Overview

Ensuring you have a quality insurance program in place for your contact centre is vital for boosting your customer experience and helping you to identify any strengths, weaknesses and inconsistences in your business processes. However, for a long time bridging the gap between quality management solutions and the day-to-day realities of managing most contact centres has proved incredibly challenging. With the cloud, this is no longer a problem. This E-Book outlines six key ways moving your quality management program to the cloud can help your organisation’s operational efficiency and boosting customer experience.

Recommended for You

martin-veitch-thumbnail

Five months on, GDPR doubts remain for this lawyer

Martin Veitch's inside track on today’s tech trends

keri-allan

How can smart solutions help address Southeast Asia’s urban challenges?

Keri Allan looks at the latest trends and technologies

phil-muncaster

A rare glimpse inside the Chinese cybercrime underground

Phil Muncaster reports on China and beyond

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Is your organization fully GDPR compliant?