Business Management

Leveraging the Cloud Environment to Improve Operational Efficiency and the Customer Experience

Provided by NICE Ltd

Category Business Management

Type Case Study

Publish Date May 28 2014

Overview

Canadian telecommunications company TELUS were looking for a way to centralise the operational reporting from their 14 worldwide contact centre sites in order to improve performance and visibility. NICE were able to offer them two cloud based solutions, Performance Manager for Hosted Environments and IEX Workforce Management, to help them overcome operational challenges. This case study outlines how these NICE solutions enabled TELUS to advance customer experience and ultimately improve their overall performance and operations.

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