Business Management

Is it time for IoT to become part of the field service landscape?

Provided by ServiceMax

Category Business Management

Type White Paper

Length 10

Publish Date September 04 2017

Date posted September 04 2017


Technological trends such as Big Data, Enterprise Mobility and Cloud Computing have all pushed businesses forward and often we see these three coming together in the latest field service management systems, where data is easily collected, interpreted and distributed across a business ecosystem. Such systems give engineers instant access to knowledge bases, managers continuous overviews of the performance of their teams and most importantly of all, customers an ever improving customer experience. However whilst the opportunity for improving business processes these technologies present is clear, when it comes to potential for real, genuine industrial revolution, there is another emergent technology that promises to be king and that is the Internet of Things.   Whilst the massive hype that surrounded Big Data meant that the early projects we are seeing today are perhaps a slight anti-climax, (BI on steroids - which is undeniably useful in business but just not quite the life changing scenarios that were being bandied about back in 2013) with IoT almost the opposite is true. There seems to be less confusion around IoT, which given it’s much more tangible nature makes sense, but have we grasped the magnitude of how big an impact it could truly have on field service industries? To try and understand a little more about the general attitude to and application of IoT amongst field service companies, ServiceMax has put together this research looking to ascertain just how ready we are in field service for IoT.

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