Business Management

Magic Quadrant for the CRM Customer Engagement Centre

Provided by Zendesk

Category Business Management

Type Analyst Report

Length

Publish Date October 12 2017

Date posted October 12 2017

Overview

Over the next two years, customer service and support software will increasingly be delivered on a cloud-based model in order to support an ecosystem that is growing in complexity. This has led to a change in market demand and customer service vendors are having to innovate and adapt to meet the needs of their consumers. This Magic Quadrant evaluates the strengths and weaknesses of the leaders, challengers, visionaries and niche players in the CRM customer engagement centre market.

Recommended for You

phil-muncaster

How a Washington crackdown on Huawei could backfire for everyone

Phil Muncaster reports on China and beyond

dan2

5G is over-hyped and expectations need reining in

Dan Swinhoe casts a critical eye on the future

keri-allan

What can we learn from tech initiatives in the Middle East?

Keri Allan looks at the latest trends and technologies

Most Recent Comments

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?