Business Management

Magic Quadrant for the CRM Customer Engagement Centre

Provided by Zendesk

Category Business Management

Type Analyst Report

Publish Date October 12 2017

Overview

Over the next two years, customer service and support software will increasingly be delivered on a cloud-based model in order to support an ecosystem that is growing in complexity. This has led to a change in market demand and customer service vendors are having to innovate and adapt to meet the needs of their consumers. This Magic Quadrant evaluates the strengths and weaknesses of the leaders, challengers, visionaries and niche players in the CRM customer engagement centre market.

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