Business Management

Keeping Pace with the Modern Customer

Provided by Genesys Telecommunications Laboratories

Category Business Management

Type White Paper

Publish Date December 13 2017

Overview

Any connection with a customer is an opportunity to improve, nurture, renew and solidify the relationship — and today’s customer craves the kind of intuitive experience they get with data-fueled leaders like Google or Amazon. They expect (even demand) the same level of service from every business partner. That means seamless connections across every imaginable touchpoint—whether social, mobile or even tried-and-true landline. For companies, capitalizing on this opportunity starts with understanding the new customer and ends with empowering their agents with the tools they need to fulfill the high expectations of that enlightened breed of millennials.

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