Business Management

Transforming Telco Customer Experience

Provided by LogMeIn

Category Business Management

Type Analyst Report

Length 9

Publish Date January 16 2018

Date posted January 15 2018

Overview

As new, disruptive players enter the telecommunications market, previously established organizations are struggling to meet the changing demands of their customers. In order to gain a better understanding of the Telco landscape, Bold360 commissioned a study into customer satisfaction. This report complies the results from that study, exploring current consumer views towards telecommunications and outlines the challenges and opportunities facing Telco companies.

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