Business Management

The Expanding Role of Chatbots in Enterprise Collaboration

Provided by Cognizant

Category Business Management

Type White Paper

Length 14

Publish Date January 26 2018

Date posted January 26 2018

Overview

The global market for smart virtual personal assistants (SVPA), or chatbots, is growing exponentially. What was valued at $113 million in 2015, according to Transparency Market Research Inc., is expected to reach $994.5 million by 2024.1 Google’s Home and Allo, Apple’s Siri, Microsoft’s Cortana and Amazon’s Alexa are popular examples of smart virtual assistants. However, these offerings have all been predominantly used in the consumer space for activities such as booking movie tickets, identifying restaurants, providing sports and weather updates, creating reminders for events, texting and calling friends, playing music, etc. There has been less activity in the area of enterprise chatbots that might, for example, schedule meetings, follow up on activities with colleagues, carry out daily corporate activities such as filling out a timesheet, conduct training and more. This could lead to significant enhancements in employee collaboration, while providing huge savings for the organization. In our view, SVPAs are a disruption waiting to happen in the enterprise collaboration space, with plenty of opportunities and compelling business benefits. This white paper spells out an approach for embracing SVPAs in the context of Microsoft SharePoint, the leading enterprise collaboration platform, and assesses potential outcomes that can be achieved within the Microsoft ecosystem.

Recommended for You

phil-muncaster

How a Washington crackdown on Huawei could backfire for everyone

Phil Muncaster reports on China and beyond

dan2

5G is over-hyped and expectations need reining in

Dan Swinhoe casts a critical eye on the future

keri-allan

What can we learn from tech initiatives in the Middle East?

Keri Allan looks at the latest trends and technologies

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?