Business Management

The Expanding Role of Chatbots in Enterprise Collaboration

Provided by Cognizant

Category Business Management

Type White Paper

Length 14

Publish Date January 26 2018

Date posted January 26 2018


The global market for smart virtual personal assistants (SVPA), or chatbots, is growing exponentially. What was valued at $113 million in 2015, according to Transparency Market Research Inc., is expected to reach $994.5 million by 2024.1 Google’s Home and Allo, Apple’s Siri, Microsoft’s Cortana and Amazon’s Alexa are popular examples of smart virtual assistants. However, these offerings have all been predominantly used in the consumer space for activities such as booking movie tickets, identifying restaurants, providing sports and weather updates, creating reminders for events, texting and calling friends, playing music, etc. There has been less activity in the area of enterprise chatbots that might, for example, schedule meetings, follow up on activities with colleagues, carry out daily corporate activities such as filling out a timesheet, conduct training and more. This could lead to significant enhancements in employee collaboration, while providing huge savings for the organization. In our view, SVPAs are a disruption waiting to happen in the enterprise collaboration space, with plenty of opportunities and compelling business benefits. This white paper spells out an approach for embracing SVPAs in the context of Microsoft SharePoint, the leading enterprise collaboration platform, and assesses potential outcomes that can be achieved within the Microsoft ecosystem.

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