Business Management

Digital transformation for the equipment industry: 7 ways to get started

Provided by Infor

Category Business Management

Type White Paper

Length 7

Publish Date March 07 2018

Date posted March 07 2018

Overview

Digital transformation starts with a new approach to business. A report from Constellation Research states, “Digital transformation begins with design thinking, a methodology that unlocks solutions to questions that have not been asked before.”1 Design thinking involves imagining business from the customers’ shoes and asking, “If I was our customer, what services would I want that I’m not getting? What could make my life easier?” The next step is to plan how to meet those needs. That’s likely going to entail changing internal business processes, improving existing services, adding new services, and offering new ways for customers to engage. Accomplishing this entails adopting new, disruptive technologies—like advanced analytics, omni-channel commerce, social media, mobile, the Internet of Things (IoT), and more

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