Business Management

Delivering a Digital Customer Experience for Today’s Mobile Consumer

Provided by Mitel

Category Business Management

Type White Paper

Length 11

Publish Date March 04 2016

Date posted March 21 2018

Overview

More than ever before, customer experience is now defined by digital interactions, with the majority of consumers now relying on email, SMS, web chat and social media to communicate. Research has shown that customers now use three or more channels when reaching out for customer support, meaning that if your organisation fails to offer these services, they risk losing out on vital business. This white paper outlines seven steps to help your organisation create a successful digital customer experience. 

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