Business Management

Bots and automation collide with the power of human touch

Provided by Genesys Telecommunications Laboratories

Category Business Management

Type White Paper

Publish Date April 12 2018

Overview

Virtually every company is exploring ways to apply artificial intelligence (AI) in their businesses to improve profitability. However, it’s easy to forget the critical role that humans play when taking AI to the next level. When you blend AI with the human dimension, you address the entire customer journey to improve experiences and achieve business goals.Kate combines AI, adaptive learning, bots, cognitive computing and other automation technologies from across the Genesys portfolio so companies can deliver personalized, proactive and predictive experiences. 

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