Business Management

Contact centre economics and the cloud

Provided by Genesys Telecommunications Laboratories

Category Business Management

Type White Paper

Publish Date April 12 2018

Overview

Regardless of company size, issues like your plans for customer experience and requirements for integration with legacy or third-party systems bear on your choice of cloud versus on-premises deployment..  In making the choice between cloud and onpremises deployment, many companies are moving to a best-of-suite approach, rather than trying to cobble together technologies from different vendors. Choosing a suite solution reduces the number of different interfaces for agents and supervisors, reducing training requirements. In addition, it simplifies and reduces the level of integration, implementation, and maintenance required of IT

Recommended for You

keri-allan

Latin America’s push towards digital transformation

Keri Allan looks at the latest trends and technologies

martin-veitch-thumbnail

Meeting Owl brings new wisdom to conferencing

Martin Veitch's inside track on today’s tech trends

phil-muncaster

A rare glimpse inside the Chinese cybercrime underground

Phil Muncaster reports on China and beyond

Our Case Studies

IDG Connect delivers full creative solutions to meet all your demand generatlon needs. These cover the full scope of options, from customized content and lead delivery through to fully integrated campaigns.

images

Our Marketing Research

Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.

images

Poll

Should the government regulate Artificial Intelligence?