Business Management

Beneath the Surface of Digital Transformation

Provided by IBM

Category Business Management

Type Analyst Report

Length

Publish Date August 10 2018

Date posted August 10 2018

Overview

To deliver contextually relevant experiences, businesses must harness information from across their systems, including below the customers line of sight. Front-end systems struggle to provide full context without tapping data or processes in systems of records (SoR). Organizations need to invest in making their SoRs agile and flexible so they can provide quick responses and improve customer experiences. This Forrester report evaluates the role modernizing enterprise applications, specifically SoRs, play in delivering digital transformation.

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