Resource Center

Interactive Intelligence

Contact Information

7601 Interactive Way

Indianapolis,  IN.  46278

Business Description

Interactive Intelligence offers unified business communications solutions for contact center automation, enterprise IP telephony, and business process automation. More than 3,500 organizations worldwide currently benefit from the company's open, standards-based, all-in-one IP communications software suite, which can be deployed as a premise-based or Communications as a Service (CaaS) solution.

Unified Business Communications

Business Process Automation

A New Approach to Business Process Automation

Read how, and why, Communications-based process automation (CBPA), is a more practical and more effective approach, from Interactive Intelligence CEO Don...

Communications Software

Business as Usual – How Much is it Costing You?... or, Why Industry-Best Call Analysis Matters

In the collections and telemarketing industries, it’s difficult to find new technology that’s both revolutionary and significant.

Contact Center Management

Comfort & Security in the Cloud: How Communications as a Service Delivers Superior Technology Stability and Resiliency

Lori Bocklund of Strategic Contact, Inc. discusses strategic insights of the cloud, and Jason Alley of Interactive Intelligence discusses customer insights....

Contact Center Management

Contact Center Metrics that Matter

Many performance metrics are as old as the contact center industry itself, and are still in widespread use.

Contact Center Management

Flexibility in the Cloud: Dynamic Market Changes Require Adaptable Customer Support Solutions

As the pace of technology accelerates, cloud contact center communications enable companies to adopt solutions that deliver a compelling customer experience....

Contact Center Management

The Total Cost of Ownership of Cloud and Premise-based Contact Center Systems

This report looks at TCO comparisons for cloud and premise-based contact centers over a five-year period. It includes comparisons for centers in different...

Contact Center Management

Transforming a Measurement Program into a Meaningful Program: 8 Great “Next Steps”

For post call IVR surveys, eight straightforward initiatives can help increase the value of the customer feedback a survey provides.

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Our in-house analyst and editorial team create a range of insights for the global marketing community. These look at IT buying preferences, the latest soclal media trends and other zeitgeist topics.



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